faqs and policies
FOR QUESTIONS REGARDING YOUR ORDER, PLEASE EMAIL US: firstname.lastname@example.org
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we’ll gladly accept the exchange or return of an unworn item within 7 business days (domestic returns) or 18 days (international returns) once purchase is received. Items must be in the original condition. Customers will be responsible for shipping charges to return the item. If the package does not reach us safely we will not be able to complete the exchange or refund, so you may want to insure it and purchase tracking. Any orders returned after the allotted time will be up to our full discretion. We do not accept any returns after 10 business days (domestic) and 21 business days (international).
HOW TO RETURN FOR A STORE CREDIT OR REFUND: Email us with your order info at email@example.com in order to receive approval to mail your item back. Please do not send items back without first emailing us with this info. Please send the unworn/unwashed item along with your NAME, EMAIL and PRODUCT INFO (ITEM NAME, SIZE, ETC...) to the address we send to you. If you do not include this information we may not be able to exchange or refund you. We will credit your original method of payment within 10 business days of return of item, minus original shipping charges if the return is accepted within the allotted time. If you've requested an exchange, please allow Y&D 3-5 business days to send out your replacement item. Please allow 7 business days for issuance of store credit.
FAULTY/DAMAGED PRODUCTS: Every product we send out is initially checked for quality control, however if you have received a product with a manufacturing fault or that has been damaged during shipment we will happily replace it or refund the purchase price as long as it has been returned within 10 business days. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
We reserve the right to change our store policies at any time.
FOR RETURNS EMAIL:
HOW LONG WILL IT TAKE?
DOMESTIC SHIPPING – You will receive an email letting you know that your order has shipped.
WORLDWIDE SHIPPING – You will receive an email letting you know that your order has shipped. Please do not contact us regarding your order unless it has been more than 21 business days since your order was shipped. Delivery usually takes between 10-21 business days (shipping may take longer to some countries, so please be patient). Please allow us 1-5 business days to ship your order!